President’s Corner
LENSER Summit 2010: A Must-Attend Event

Monday, August 30th, 2010 by John Lenser
Several weekends ago, I rode my bicycle on the Marin Century—a ride that initially took me through much coastal fog on an early Saturday morning. As I wiped the mist from my goggles, I had much time to contemplate life and our changing business environment. It occurred to me that there were some similarities between my riding through the fog and the theme of the 2010 LENSER Summit: Lifting the Fog – Discovering Your Path to More Profitable Marketing. We selected this as this year’s theme because our clients continue to struggle to understand the complexity of their business—how to set strategy and allocate resources for maximum ROI. We have designed a program to provide some clarity on these issues.
I strongly encourage you to make your plans to attend the LENSER Summit that will be held here in San Rafael, September 22-24. This year’s Summit promises to be the best ever, packed with actionable educational content that will help you achieve success in your business. And again, as in past years, our clients or other invited direct merchants are our guests—no registration fee or expense for meals or social events.
Our first Summit was held in 2001 with 19 clients in attendance. We created the Summit as a forum to present solid educational content to our clients and guests—material that was much more substantive than was typically available at industry conferences. As LENSER and the reputation of the Summit have grown, so has attendance, with over 160 attendees last year; we are expecting in excess of 200 this year. Aside from a great learning experience, attendees find networking in a more intimate forum to be particularly valuable. Further, key vendors—the “best of the best”—that provide services to our clients are present for meetings and also serve as sponsors of the Summit.
Our Summit has also become one of the few forums for the presentation of content that integrates all of the skills and knowledge necessary in today’s multichannel marketplace. Virtually all other conferences now reflect organizational silos. Not one DMA conference contains the word “catalog” or “multichannel” in its title. Yet all traditional catalog companies have added ecommerce and many companies founded as “pure plays” are adding print marketing. The LENSER Summit focuses on the tools and skills necessary to use all media to support customer-centric marketing.
To review the program, please click here [www.lenser.com/Summit2010]. If you have not received an invitation, please contact Alexandra Singer (alexandra.singer@lenser.com) or me (john.lenser@lenser.com)—direct merchants only, please. We look forward to seeing you!
AND, by the way, I finished the Century, having ridden 105 miles and climbed over 6000 vertical feet!

Several weekends ago, I rode my bicycle on the Marin Century—a ride that initially took me through much coastal fog on an early Saturday morning. As I wiped the mist from my goggles, I had much time to contemplate life and our changing business environment. It occurred to me that there were some similarities between my riding through the fog and the theme of the 2010 LENSER Summit: Lifting the Fog—Discovering Your Path to More Profitable Marketing. We selected this as the year’s theme because our clients continue to struggle to understand the complexity of their business—how to set strategy and allocate resources for maximum ROI. We have designed a program to provide some clarity on these issues. Read the rest of this entry »

Feature Article
Experiences Applied to a Down Economy

Monday, August 30th, 2010 by Al Bessin

Hard times create uncertainty, which breeds indecision. What has been certain seems to have slipped away. I have seen many executives, previously confident of their direction and decisions, begin to knee-jerk to the positive or negative results of each month. In a number of cases, I believe that executives have been caught up in these swings and have lost sight of critical fundamentals that make organizations function well. Read the rest of this entry »

Case Study
Can You Get Away with Mailing Your Buyers Less Often?

Monday, August 30th, 2010 by Anna-Lisa Ulbrich

“Can I get away with mailing my buyers less often?” This is a question often asked in this period of increasing catalog costs, environmental awareness and near constant debate revolving around where sales are being driven from—print versus online marketing. Read the rest of this entry »

Circulation Tip
Reconsidering Individual versus Household Level De-Duping

Monday, August 30th, 2010 by Branden Slattery

Emerging from a period of dismal economic conditions has taught many successful mailers valuable lessons—the major one being how to mail “smarter,” whether it’s implementing micro-segmentation or RFM++, or shopping around for cheaper, more effective vendors. Some mailers often forget how to handle the de-duping of their merges. With the Fall/Holiday season upon us, you may want to analyze how your merge de-duplication is set up—whether you’re mailing pieces based on the individual or household level. Read the rest of this entry »

Creative in Action
Make Me an Offer I Can’t Refuse

Monday, August 30th, 2010 by Carol Worthington-Levy

Ever since the Internet Retailer conference in June, I’ve been very excited about the opportunities our clients have for convergent, powerful marketing programs. I have realized, however, that an essential issue that can make or break any effort—by mail or online—is still misunderstood, or just plain missing. That issue is understanding the power of a solid offer strategy; if you are missing the details, your program is certainly underperforming. Read the rest of this entry »

Multichannel Tip
Building Brand Equity via Direct Mail

Monday, August 30th, 2010 by Todd Miller

An article in Multichannel Merchant announcing that Fat Brain Toys, heretofore an online-only children’s toy retailer, had launched a print catalog was news LENSER partners and staff received with pleasure. Read the rest of this entry »

Summit Sponsor Highlight

Monday, August 30th, 2010 by Alexandra Singer

This month we’d like to take the time to highlight and thank our generous LENSER Summit sponsors, without whom the Summit wouldn’t be possible. We encourage you to take the time to visit their websites and chat with their representatives at the Summit, as we’ve chosen them for not only their best-in-class product offerings that can help improve retailers’ bottom lines and efficiency, but also for the great service they provide to our clients. Read the rest of this entry »

News Briefs

Monday, August 30th, 2010 by Alexandra Singer

NEWS BRIEFS

•    The LENSER Summit is happening September 22-24, 2010 here in San Rafael, California. The educational content and keynote speakers this year are as exciting, relevant and unforgettable as ever, so please do join us. Contact Alexandra Singer at 415.446.2524 for information on sponsoring or attending.

•    John Lenser and Michelle Farabaugh reprise their popular webinar on “Driving Web Sales through the Use of Catalog & Direct Mail,” hosted by the USPS, on Thursday, September 9, at 1pm EDT.

•    Start planning the rest of your 2010 schedule. Give us a call to plan a meeting at one of the following events we’ll be attending and/or speaking at:

o    NEMOA Fall 2010 Conference, September 15-16, Newport, RI
o    Shop.org, September 27-29, Dallas, TX
o    DMA2010, October 9-14, San Francisco, CA

OPPORTUNITIES TO LEARN AND GROW

•    Enjoy the educational content of LENSER Insight? Please visit our Newsletter Archive to download any articles you may have missed.

•    Wonder what your business’s big picture looks like? Wish you could figure out where you can afford to cut costs without losing customers? Do what so many successful companies have done—request a LENSER Best Practices Review. For details call John Lenser at 415.446.2501 or email him at john.lenser@lenser.com.