Direct Line Tele Response
Telecommunication
Website: www.directlineinc.com
E-mail: gregg@directlineinc.com
Phone:
510-843-3900 or 888-365-2424
Direct Line Tele Response, under the same ownership & professional management for over 25 years, provides a wide range of call centertelecommunications services. Our call center offers 24-hour live operator order entry, catalog entry, dealer locator services, database management and complex messaging / dispatch services. Companies in a variety of business industries have outsourced their catalog orders and customer care to Direct Line. We specialize in working with small to medium size projects and can accommodate larger projects with our network partners.
Direct Line, recognized by the ATSI Award of Excellence, has the management team, skilled customer service reps providing a warm human touch, the latest in technological capabilities and the efficient systems in place to deliver outstanding service.
To meet our goal of high quality Tele Response service, we have committed ourselves to hiring good people, staffing properly, compensating them well above industry standards, treating them fairly and with respect and training them so they can succeed. We have also committed to investing a high percentage of our profits back into our business to continually upgrade our equipment, systems and facilities.
We provide customer service solutions for you 24 hours of day, after hours only or overflow during the day. Whatever your needs, whenever you require those needs met, we can meet them.
Direct Line has the integrated Telephony- computer systems, trained personnel and most importantly the experience and dedication to deliver outstanding inbound telemarketing service.
- Product Order Desk – One Item or an Entire Catalog
- Response Surveys / Forms Processing
- Dealer Locator
- Credit Card Processing
- Reporting
- Information Delivery
Direct Line provides a wide range of telecommunications services. Our call center offers 24-hour live operator order entry, catalog entry, dealer locator services, database management and complex messaging/dispatch accounts. Companies in a variety of business industries have outsourced their catalog orders and customer care to Direct Line.
Advanced Technology - Starting with cord-operated switchboards rented from AT&T and 10 accounts in a rented office, Direct Line now serves over 700 clients utilizing the latest state-of -the art computer-telephony integrated equipment and software systems.
For more information on Direct Line, please contact:
Principals Ruth, Larry & Ken Goldenberg or Sales Consultant Greg Gottstein at 888-365-2424.
